"All sales are final. We do not accept returns or exchanges. Please make sure to carefully review your order before making a purchase. If you have any questions about our products, please don't hesitate to contact us before making a purchase."
How long does shipping take?
"We take at least three business days to carefully package and prepare your order for delivery. Shipping times may vary based on your location, but we'll do our best to ensure your order arrives as quickly as possible. If you need your order sooner, please reach out to us and we'll do our best to accommodate your request."
Do you ship internationally?
"We ship internationally! Please note that any customs or import duties are the responsibility of the purchaser and are not included in the product or shipping price. We do our best to accurately declare the value of your order, but ultimately it is up to the receiving country to determine the final cost of these expenses."
What is your process for custom orders?
"We offer custom orders through our custom penmanship service at Pencrafted.Art. To discuss individual requests and customization options, please follow us on Pencrafted.Art or write to us directly. We would be happy to work with you to create a unique and personalized piece of penmanship that you'll cherish for years to come."
"We take your privacy seriously. We collect and use your personal information only for the purpose of processing your order and providing you with the best possible service.
The information we collect includes your name, address, phone number, and email address. This information is used only for the purpose of fulfilling your order and will not be shared with any third parties.
We use secure methods to protect your personal information, including encryption and secure servers. We do not store your financial information, as all payment processing is handled by secure and trusted third-party payment providers.